FAQ
Questions, answered
Everything you might want to know before you order. Still curious? Reach out on the contact page.
Ordering
Are custom mats returnable?
No. Because every mat is printed to order with your palette, pattern and personalization, custom items are final sale and can’t be returned or exchanged. If your mat arrives damaged or misprinted, email us within 5 business days with a photo and we’ll replace it.
How long until my mat ships?
Mats are made to order and ship in 14–16 days. You’ll get an email with tracking as soon as yours is on the way.
Can I change my design after ordering?
We send orders to print quickly, so changes aren’t guaranteed. Reply to your confirmation email right away and we’ll do our best.
Do you ship outside the US?
Not yet — US addresses only for now. See the shipping page for details.
What does personalization cost?
A center monogram or border phrase adds $7. Shipping is a flat $8.95.
The mat
What size is the mat?
Our mat is 33" x 33". A standard card table is 34" x 34", so it’s a perfect fit.
What is it made of?
A cushioned neoprene mat with a smooth fabric top and a grippy rubber back, the same construction as the mats you see at most tables. Tiles slide and shuffle quietly, the surface stays put on wood or glass, and your design is printed into the fabric rather than on top of it, so it won’t peel or crack. It rolls up for storage and lies flat again in minutes.
How do I clean it?
Wipe spills with a damp cloth and a little mild soap, then let it air-dry flat. Don’t machine wash, bleach, iron or put it in the dryer, and keep it out of direct sun for long stretches to keep the colors bright.
Will the colors look exactly like my screen?
Printed colors are very close, but screens vary and fabric absorbs ink a little differently than a monitor glows. Expect colors a touch softer than on screen.
Can I change which color is the border?
Yes. After you pick a palette, use Arrange the colors to choose which of its colors is the border, which is the pattern and which is the highlight. The light background stays so your monogram and pattern always read clearly.
Personalization
How should I order my monogram initials?
For a traditional three-letter monogram, put the last-name initial in the middle: first · LAST · middle. Choose the Traditional style for the larger center letter, or Interlocking for overlapping letters.
What can the border phrase say?
Up to 24 characters — letters, numbers and basic punctuation. We don’t print profanity or trademarks.
Can my group raise money with Porch & Tile?
Yes. Request a code on the fundraising page, share it with your tournament, team, church or chapter, and 35% of every mat ordered with it during your window goes to your organization. No minimums, nothing to collect or deliver.
Can I order several mats for my club?
Yes! Tell us how many you need on the club orders page and we’ll send a quote.